GPlayer Support

GPlayer – A media player for iPhone/iPad.

GPlayer lose sound in the latest version

with 97 comments

This is because ac3 codec patent issue, for MKV files, suggest to use AAC codec for audio stream. You can get ac3killer from and we will add ac3 decoder as a plugin in the next update.


Written by Admin

December 12, 2012 at 1:45 am

97 Responses

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    jocelyn gillinghsm

    December 14, 2012 at 4:00 am

  2. It’s really a pitty. I loved this app. Will you fix this on a future? 😦


    December 20, 2012 at 2:47 am

    • 2015… I guess not 😦


      June 17, 2015 at 1:30 pm

  3. means the app is mostly useless now?!


    December 24, 2012 at 1:25 pm

  4. ”This is because ac3 codec patent issue, for MKV files, suggest to use AAC codec for audio stream.”

    And for VOB files, it’s the same thing?

    How I can use AAC codec? Explication please.

    Eric Girardeau

    December 28, 2012 at 2:50 am

    • You should try going to “Settings> Video> Decoding Engine” and set it to Hardware Decoding


      May 25, 2015 at 6:56 pm

  5. Doesn’t work…!!!!


    December 30, 2012 at 11:26 pm

  6. Can I get a full refund please? Your app is shit now because it won’t play sound on 90% of my video files… You app went from 10/10 to 0/10 in one update.


    January 1, 2013 at 4:51 am

  7. having the same problem. It’s fustrating to not be able to to hear any sound from the videos. Any upcoming updates to fix the problem?


    January 2, 2013 at 2:46 am

  8. ”This is because ac3 codec patent issue, for MKV files, suggest to use AAC codec for audio stream.”

    But VOB , WAV files no sound. How do you edit.

    Then turn my money now…..


    January 4, 2013 at 3:40 am

  9. just bought the App to find out that AC3 sound of my video won’t work. Most of my video have this setting as they come from HDTV recordings. Are you going to fix it? I heard that this is a recent problem.. can I downgrade to previous version ? Thanks..

    Nicola Tortora

    January 5, 2013 at 4:12 pm

  10. Basically, this app is worthless. What the owners are doing is illegal as well – selling a product with claims it can’t keep. I hope they can fix the major fuck-up and get the sound playing on 90% of all movie files.
    But, no one at gplayer seems to actually care!!


    January 6, 2013 at 8:10 am

  11. We will add a plugin to support ac3 in the next update.


    January 7, 2013 at 5:40 am

    • when will this new update be released?


      January 7, 2013 at 7:07 pm

    • I hope so – Than it will be again the best app for video playback.

      Speed up and try to get AC3 running again. Be the first! I guess everbody is more than willing to pay a decent amount of money for it.
      It will be definately better to earn a bit of extra money for you, instead of only getting the worst ratings for your app!


      Frank Wolter

      February 24, 2013 at 6:52 pm

  12. That is your responsibility.


    January 7, 2013 at 5:55 am

  13. you should have stated in the update notes that when update the app there will be no audio…


    January 7, 2013 at 5:24 pm

    • when is the new upate coming? looks like everyone will be going some where else if you dont update quickly, howd you miss such a big problem like this in testing……..did you only test 1 movie???

      so again WHEN is these update happening?


      January 9, 2013 at 2:04 am

    • With all due respect, I DID read the update notes and it clearly stated that support for AC3 would be removed. And I’m not from the staff 😉


      February 5, 2013 at 3:22 pm

  14. hi,

    just bought this player….very nice to do syncing so fast…very annoying if there is NO SOUND!!!


    January 14, 2013 at 5:08 pm

  15. The ac3killer link is dead, any further updates?

    Han Solo

    January 19, 2013 at 1:49 am

  16. Next update??? When??


    January 19, 2013 at 8:32 pm

  17. Hi, when will release the new update?


    January 31, 2013 at 7:45 am

    • It was today Sofia, but still has the audio issue 😦


      February 1, 2013 at 1:00 am

  18. You have released an update today and still has this problem.

    Seriously guys, I give you that you have a really really really big balls. Everybody feels cheated by you. You are promising a solution at the next update. And “the next update” doesn’t solve the audio issue.

    There isn’t anybody enough smart a your company to think that is better NOT to update till works properly again?


    February 1, 2013 at 1:07 am

  19. The update from yesterday just screwed up A/V sync for all of my files. Now nothing will play – or to be more precise, everything will play with a 3s delay btw Audio and Video, which means GPlayer is essentially useless now.

    I’m using MKV files with MP3 sound and h264 video.

    Is anyone aware of this?


    February 3, 2013 at 10:21 am

    • Actually, I am using AVI files, not MKV. So now I switched to AirAV which works fine. Bye GPlayer.

      Don’t worry though, they also release updates on a regular basis and they also screw up their own player on a regular basis. If ever GPlayer is up again when that happens, I’ll get back.

      Seriously, this is not the first time it happened. It sucks.


      February 4, 2013 at 4:24 pm

  20. I have just purchased Gplayer based on synology DS vedio app recommendation. There is no sound while playing MKV files. I have a iPhone 5. Please update the product immediately or refund my money

    Vivek Sharma

    March 7, 2013 at 3:01 am

    • Can you enlighten us as to what is inside your MKV files? Is there any AC3 sound?


      March 7, 2013 at 10:01 am

      • An MKV file is a Matroska file. Matroska is an open source container format. It is an alternative to the popular AVI and MP4 formats and it also surpasses them in many areas. The container has both video and audio streams. My MKV files play well on my mac through VLC player and through HDTV live media streamer. Gplayer dosent have the necessary codecs to play the audio and one can only hope that the developers can fix this fast

        Vivek Sharma

        March 7, 2013 at 10:34 am

        • Thank you I know what a Matroska file is. But you didn’t answer my question: is your file using an AC3 soundtrack? If so, dont complain for it is clearly stated in the latest update that ac3 have issues.


          March 8, 2013 at 11:56 pm

  21. This is ashame and we all now cry cuz there aint no good player anymore which plays ac3 sound cuz the prcies of the patents are too high i hope the plugin will be there soon.


    April 8, 2013 at 8:50 pm

  22. At the end of the day, you have to give the app a low rating for them to care. No money coming in is a good motivator to fix things.

    Anon ymous

    June 5, 2013 at 4:02 am

  23. Where is the update? == its june bro you post it @ dec 2012 and now its juna 5 2013


    June 5, 2013 at 1:18 pm

  24. Is the june 6th update a fix to the AC3 sound issue ? Been avoiding updates for a looooooooooong time for that….


    June 9, 2013 at 1:35 am

  25. I got the app free, and I feel ripped off.


    June 13, 2013 at 4:26 am

  26. Where were the soundfix in the new update? 1 out of 2 files have no sound. You write it’s for MKW files but it’s a problem for all files


    July 12, 2013 at 9:21 pm

    • Still no sound in a lot of movies (avi, mkv) Have to convert to MP4 and then use native iTunes app.
      This is getting ridiculous!!!


      July 14, 2013 at 6:59 am

  27. Love the app! My only problem: when I select software decoding (necessary for subtitles), “0.00%” becomes permanently displayed on the top left of the screen and it’s kinda bothersome. I’m running gplayer on an iPhone 5 if that matters.


    July 25, 2013 at 5:07 am

    • this is because there is a file can’t be played in the file list, remove it will fix this issue.we will fix this bug in the next update too.

      > Date: Thu, 25 Jul 2013 05:07:56 +0000
      > To:


      July 25, 2013 at 3:22 pm

  28. same probl here even beta updated my synology and tried everything. Any other player out there?


    August 1, 2013 at 11:14 pm

    • This is the solution!!

      Deinstall the latest version and Install the version you bought in the AppStore. Its the old version with ac3!! Problem solved and working!!

      Hallelujah 😉


      September 13, 2013 at 6:46 pm

      • Please show us ho exactly we can you de-install the new version and install the old version


        January 19, 2014 at 7:33 pm

  29. Hi, I’m new ipad user. A friend of mine recommended this player to me. The problem is i have no audio for avi format. I read the comments and was expecting the issue to be fixed, apparently its not. What should i do?


    September 30, 2013 at 7:05 am

  30. The link for Download the ac3killer don’t work


    October 10, 2013 at 1:12 pm

  31. Do you know when you will fix this “no sound” issue? Because fixing file with ac3killer for every movie is ridiculous.


    November 5, 2013 at 10:30 am

  32. It really sucks, almost all movies and tv shows are MKV and can’t play sound. I’m an ipad mini user, and im really disappointed. If problem is not solved by january 1st 2014 i’m going to formally put a complaint at Apple and ask for a refound.

    Felipe Bujes

    December 18, 2013 at 3:28 am

  33. Are you ever going to fix the sound problem? I have just tried to play an MKV and no sound…considering this topic has been here almost for a year I guess you dont really care of your customers…and if it stays so, I am going to follow the Felipe Bujes’s example.

    Vaclav Petr

    December 25, 2013 at 9:53 pm

  34. I just bought this app but I dont have sound in most of my videos when is this going to be fixed!!!!!

    Raymond de graaf

    December 27, 2013 at 3:18 pm

  35. Are you ever going to fix the sound problem? I have just tried to play an MKV and no sound…considering this topic has been here almost for a year I guess you dont really care of your customers…and if it stays so, I am going to follow the Felipe Bujes’s example.


    December 27, 2013 at 7:53 pm

  36. I like ur product but I was disappointed with the same problem like others. I am looking forward for ur latest update to solve the problem. 🙂


    December 28, 2013 at 3:26 pm

  37. Same problem. No sound when playing MKV files. How can I fix this?


    January 15, 2014 at 4:09 am

  38. Please update the icon, look, and feel like iOS 7. Thanks.

    Risdy Gin

    January 18, 2014 at 4:03 am

  39. I just bought the app and missed the small but important thing that this player does not support AC3 sound. Is there a known solution on how to solve this issue or any plan to solve it?


    January 19, 2014 at 12:07 am

  40. Are you ever planning to fix the sound problem? I am trying to play an MKV and no sound! With all the feedback you got from everybody it seems that you just don’t care about your clients seriously… ???? If it stays like this I will do the same as several people here and put a complaint at Apple.


    January 19, 2014 at 4:57 pm

  41. Seriously not fixed yet? I’m officially going to start the formal complaint process with Apple.


    March 8, 2014 at 7:46 pm

    • What is going on with Gplayer? I’ve been using this app for over a year with no problems, up until around the last update when all of a sudden the audio for 99.9% of my files stopped working. I’ve also noticed that trying to upload to my phone wirelessly from my computer no longer works either. I would hate to have to go over to someone else’s app but I’ve waited patiently for an update to fix the issue and there hasn’t been one. As things are now your application is completely worthless. Please resolve this issue or allow the option to return to an earlier version-maybe then it would do more than take up space.


      March 10, 2014 at 1:54 pm

  42. I am using this application without any problems for the last 1 year. Please be patient the developer will send you a fix if you write to them.

    Vivek Sharma

    March 10, 2014 at 2:29 pm

  43. As everyone stated below, there is No sound on all MKV files. Can I get my money back please? Waiting for a response. Thank you.


    March 12, 2014 at 12:38 am

  44. Im trying to watch AVI file and now it’s not playing any sound either, is there anyway to solve this problem? Please help.


    March 12, 2014 at 4:35 am

  45. I download the app for playing wkv files.. and there is no audio. Can you please provide solution? otherwise I demand a refund.


    March 12, 2014 at 3:06 pm

  46. Please fix this problem


    March 18, 2014 at 9:03 am

  47. Bought this app because it is integrated in ASUS cloud app. What a mistake. No sound on almost all my videos! I want my money back!


    April 5, 2014 at 5:43 pm

  48. Same problem for me with no sound when streaming mkv-files. Is there a solution? If not, how do I get my money back?

    Surprised that this App what’s suggested by the Asus Aicloud app.


    April 15, 2014 at 8:27 pm

  49. What solution of VOB file without sound? Thanks.


    May 13, 2014 at 7:47 am

  50. Same problem. You HAVE to fix this audio mkv thing!


    May 14, 2014 at 12:38 pm

  51. I’m upset as my sound has also disappeared. Fix please


    May 16, 2014 at 11:45 am

  52. The same issue has come back. Some days ago gplayerhad no Problems to play mkv. Today I have no sound. What is going on?

    Sebastian Rohleder

    May 28, 2014 at 6:04 am

  53. The same issue has come back. Some days ago gplayer had no Problems to play mkv. Today I have no sound. What is going on?

    Sebastian Rohleder

    May 28, 2014 at 6:05 am

  54. @admin, please what is workaround to fix mkv ac3 sound issue ?
    i am not going to use ac3killer


    May 31, 2014 at 7:08 pm

    • No sound in mkv and vob! What is a solution? Or I have to ask get money back


      June 8, 2014 at 10:21 pm

  55. No audio AC3 and hide icon settings App.

    App versión:
    terminal: iPhone 5S
    iOS: 7.1.1


    June 14, 2014 at 10:15 pm

  56. can you send the solutions to my email; i can’t be bother converting every single file to kill the AC3, too time consuming and not user friendly considering all files are either mkv with AC3 or DTS sounds.

    or can I request a refund.


    August 8, 2014 at 2:11 pm

  57. I have already paid and the sound does not work


    September 29, 2014 at 2:33 pm

  58. what is happening to the no sound issue? I specifically downloaded this app so my mother can watch her shows whilst in hospital and now there’s no sound????
    What other app can I use?


    November 13, 2014 at 4:18 pm

  59. I have just bought this app as a recommendation from synology and have no sound on almost all files. Which I had found this thread before purchase. What a rip off. Do not buy


    November 18, 2014 at 9:53 pm

  60. Please do something!! There is no audio and I pay for this app!


    November 23, 2014 at 9:50 pm

  61. Welcome to 2015 just bought app and no sound playing mov files. Stop selling it if it does not work


    January 2, 2015 at 1:50 am

  62. Hi same problem here… I just read all the comments and in two years you have never responded really proud of you guys. You are selling an illegal product.

    Juan CR

    January 3, 2015 at 10:11 pm

  63. I’ve just bought this app as a recommendation from ASUS AiCloud. I don’t have sound as well. How it is even possible to sell something that doesn’t work properly for more than 2 years.


    March 14, 2015 at 6:40 am

  64. Try this:
    “AC3 Killer can detect all AC3 movies and convert the audio compatible with most movie players on iPhone/iPad Such as OPlayer, GoodPlayer, GPlayer, AcePlayer, 8Player”


    September 14, 2015 at 8:06 pm

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